Access and Review the Credit Usage Dashboard in 11x

Overview

This guide provides step-by-step instructions for accessing and reviewing the Credit Usage Dashboard in 11x. The dashboard allows you to monitor your workspace’s credit balance, analyze usage trends, and review credit consumption by campaign. Following these steps will help you effectively manage and track your credit allocation and usage.

Prerequisites

• You must have permission to access the Settings section and the Credits tab in your 11x workspace.
• At least one campaign should be active or completed in your workspace to view meaningful usage data.

Step-by-Step Instructions

1. Navigate to the Campaigns Page

   • After signing in, you will land on the Campaigns page, where your active campaigns are displayed.

   

2. Access the Settings Menu

   • In the left sidebar, scroll to the bottom and click Settings.
   • This will take you to the Settings page, where you can manage team members and other workspace configurations.

3. Open the Credits Tab

   • At the top of the Settings page, click the Credits tab (located next to Team, Integrations, and Sourcing).
   • This will open the Credit Usage Dashboard.

   

4. Review the Credit Usage Dashboard

   • The dashboard is divided into three main panels:
     • Remaining Credits: Shows your current credit balance, total allocation, days remaining, and expiration date. (e.g., in this example, 9,779,419 out of 1,000,000 credits, 18 days remaining, expires on 15 Nov 2025)
     • Credit Usage Trends: Displays a graph of credit consumption over time. You can see usage patterns and trends for a selected date range (e.g., Oct 15, 2025 – Nov 15, 2025 in this example).
     • Usage by Campaign: Lists each campaign with credits used, campaign quota, projected usage, and status (e.g., ACTIVE, PAUSED). Example campaigns shown include ‘Justin AI snippet test 2’, ‘JUSTIN TEST FOR TEMPLATE ISSUES’, and ‘Targeted Outreach for Software Sales Leaders’.

   

5. Verify Dashboard Data

   • Ensure all three panels—Remaining Credits, Credit Usage Trends, and Usage by Campaign—are visible and reflect your workspace’s data.
   • Check that the numbers and campaign statuses match your expectations. (All data shown in screenshots are examples.)

6. Explore Additional Features (Optional)

   • View Credit History: Click the View Credit History link below the Remaining Credits panel to see a detailed, chronological log of credit activity.
   • Adjust Date Range: Use the date range picker in the top-right of the Credit Usage Trends panel to filter the graph by a specific timeframe.

Troubleshooting

• Credits Tab Missing: If you do not see the Credits tab, you may lack the necessary permissions. Contact your workspace administrator to request access.
• Dashboard Not Loading: If the dashboard does not load, try refreshing the page. If the issue persists, check your internet connection or sign out and sign back in.
• Incorrect Balances or Data: If the credit balances or usage numbers appear incorrect, contact 11x support to review your workspace’s credit data.

Success Criteria and Verification

• You have successfully accessed the Credit Usage Dashboard via Settings > Credits.
• All three main panels (Remaining Credits, Credit Usage Trends, Usage by Campaign) are visible and display up-to-date information for your workspace.
• You are able to review credit usage by campaign and analyze trends over time.
• Optional features such as viewing credit history and adjusting the date range are accessible as needed.

By following these steps, you can effectively monitor and manage your credit usage in 11x, ensuring transparency and control over your workspace’s resource allocation.