How to Pause an Active Campaign in 11x

Overview

This guide provides step-by-step instructions for pausing an active campaign in the 11x platform. Pausing a campaign temporarily stops all campaign activities, such as lead sourcing and outreach, until you choose to resume it. This is useful for making adjustments, troubleshooting, or temporarily halting outreach without deleting the campaign.

Prerequisites

• You must have Campaign Manager access (either as the campaign owner or with manager permissions) to pause campaigns.
• The campaign you wish to pause must have an “ACTIVE” status.

Step-by-Step Instructions

1. Navigate to the Campaigns Dashboard

   • From the main menu, click “Campaigns” on the left sidebar to open the campaigns dashboard.
   • Locate the campaign you want to pause. Ensure its status is shown as “ACTIVE” (in this example, “Targeted Outreach for Software Sales Leaders”).

   

2. Open the Campaign Details Page

   • Click the name of the active campaign you wish to pause. This will open the campaign’s details page.

3. Locate and Click the “Pause Campaign” Button

   • On the campaign details page, find the “Pause Campaign” button in the upper-right corner.
   • Click “Pause Campaign”. There is no confirmation dialog; the action is immediate.

   

4. Wait for the Page to Update

   • After clicking, wait a few seconds for the page to refresh. The button should now read “Resume Campaign”.

   

5. Verify the Campaign is Paused

   • Confirm that the button now says “Resume Campaign”.
   • Check that the campaign’s status chip (visible on the campaigns dashboard) has updated to “PAUSED”.
   • If the status or button label does not update after a few seconds, refresh your browser and check again.

Troubleshooting

• “Pause Campaign” Button is Missing or Disabled:

  • Ensure the campaign is currently “ACTIVE”. The pause option is only available for active campaigns.
  • If the campaign is active and you still cannot see or use the button, you may not have the required permissions. Contact your admin to request Campaign Manager access.

• Pause Action Does Not Reflect Immediately:

  • Wait a few seconds for the system to update.
  • If the button or status does not change, perform a browser refresh.

• Uncertainty About Pause Status:

  • The presence of the “Resume Campaign” button and the “PAUSED” status tag confirm the campaign is paused.

Success Criteria

• The campaign details page displays a “Resume Campaign” button in place of “Pause Campaign”.
• The campaign’s status is updated to “PAUSED” on the campaigns dashboard.
• No further outreach or sourcing occurs for the paused campaign until it is resumed.

By following these steps, you can reliably pause any active campaign in 11x, ensuring you maintain control over your outreach activities.