How to Verify Gmail Integration Connection in 11x

Overview

This guide provides step-by-step instructions to verify that your Gmail integration is properly connected in 11x. You will learn how to navigate to the correct settings, identify the Gmail integration status, and confirm a successful connection. Screenshots are included to illustrate each step and expected outcomes.

Prerequisites

You must have access to the 11x platform with permissions to view and manage integrations.

Step-by-Step Instructions

Navigate to the Settings Page
- From the main dashboard, locate the left sidebar.
- Click Settings at the bottom of the sidebar to open the Settings page.
Access the Integrations Tab
- At the top of the Settings page, click the Integrations tab to view available integrations.
Locate the Gmail Integration Card
- On the Integrations page, find the Gmail integration card. You may need to scroll if there are multiple integrations listed.
Verify Gmail Connection Status
- Check the Gmail card for the following indicators:
  - A green dot next to the Gmail logo (indicates the integration is connected)
  - The Configure button is visible on the Gmail card
- If both are present, your Gmail account is properly connected and no further action is required.

Success Criteria

The Gmail integration card displays a green dot and the Configure button.
This confirms that your Gmail account is connected to 11x and ready for use.

Troubleshooting

If the green dot is missing or the Configure button is not visible:
- Refresh your browser tab and check again.
- If the issue persists, log out of 11x, log back in, or clear your browser cache, then repeat the steps above.
- If you see an Add + button instead of Configure, click Add + and follow the on-screen prompts to authorize or re-authorize your Gmail account.
- For any error messages or persistent issues, follow the on-screen instructions and ensure you have the necessary Gmail permissions. If problems continue, contact your system administrator or 11x Support.

Additional Tips

You can revisit the Integrations tab at any time to confirm your Gmail connection status remains active.
To switch to another Gmail account or update connection settings, click the Configure button on the Gmail card.

By following these steps, you can confidently verify and maintain your Gmail integration connection in 11x.