Managing Team Inboxes in Alice: Access and Assignment Guide

Overview

This guide provides step-by-step instructions for accessing the Settings area and managing team member inboxes in Alice. You will learn how to review team inbox assignments, add a new inbox to a user, and verify successful changes. Screenshots are included to illustrate each major step. Inboxes, team member names, and counts shown are for example purposes only.

Prerequisites

You must have permissions to manage team settings and inbox assignments.
At least one available (unassigned) inbox must exist in your organization.

Step-by-Step Instructions

1. Navigate to Settings

From the main Campaigns page, locate the left-hand navigation menu.
Click Settings at the bottom of the menu.

2. Access the Inbox Management Tab

In the Settings area, ensure the Team tab is selected at the top.
Click the Inbox Management sub-tab to view and manage team inboxes.

3. Review Team Inbox Assignments

The Inbox Management table displays all team members, their email addresses, number of associated inboxes, emails sent today, and signature status.
Use the search bar above the table to quickly find a specific team member or inbox if needed.
In this example, there are 66 team members and 121 associated inboxes (your numbers may differ).
A warning may appear if there are signature issues that could impact deliverability. Review these as needed.

4. Add a New Inbox to a Team Member

Locate the user you want to assign a new inbox to (e.g., a user with “No inboxes”).
Click the + icon in the “Inboxes” column for that user.
The “Assign inbox to: [user email]” modal will appear, listing available inboxes with their status (e.g., “Ready”).
Use the search field at the top of the modal to filter inboxes if needed.
Select the checkbox next to the inbox you want to assign (e.g., sam.gibbons@11xaitry.com in this example).
Click Save to confirm the assignment.

5. Verify the Inbox Assignment

After saving, the modal will close (or you may need to click Close if it remains open).
The user’s row in the Inbox Management table should now show the updated inbox count (e.g., “1 Inbox” instead of “No inboxes”).
Confirm that the new inbox appears in the user’s row and that the signature status updates accordingly (e.g., “1/1”).

Troubleshooting

No available inboxes: If no inboxes are listed as “Ready” in the modal, ensure that there are unassigned inboxes in your organization or contact your administrator.
Signature warnings: If you see a warning about signatures impacting deliverability, review and update signatures as needed to ensure proper email delivery.
Assignment not reflected: If the inbox count does not update after saving, refresh the page or check for any error messages. If the issue persists, contact support.

Success Criteria

The selected team member displays the correct number of inboxes in the Inbox Management table.
The newly assigned inbox appears in the user’s row.
No error messages are present, and any relevant signature warnings are addressed.

By following these steps, you can efficiently manage team inbox assignments in Alice and ensure all users have the correct email accounts associated with their profiles.