Adjust Brand Voice Settings | Alice

Overview

The Brand Voice settings in Alice allow you to personalise the tone and style of your communication, ensuring your messages align with your company’s voice and resonate with your audience. This guide walks you through configuring the settings to suit your preferences.

Step-by-Step Guide

1. Access Brand Voice Settings

• Log in to your Alice account.

• Navigate to Library → Brand Voice.

• You’ll see sliders and style options to customise your tone and style.

2. Customise Tone

• Adjust the Tone sliders to set the level between:

  • Casual Formal: Define how conversational or professional the tone should be.

• Playful Serious: Determine whether the tone should be light-hearted or business-focused.

3. Select Style

• Choose a predefined Style to further personalise your communication:
  • Persuasive: Designed to influence and convince.
  • SDR Mode: Focused on lead generation and sales messaging.
  • Cheeky: Light-hearted and engaging with a touch of humour.
  • Technical: Detailed and precise with technical terminology.

4. Apply Voice Settings

• Once satisfied with your selections, click Apply Voice Settings.

• A confirmation message will appear: “Brand voice settings updated successfully.”

Tips for Effective Brand Voice Configuration

• Consistency Matters: Align the tone and style with your company’s branding for a cohesive customer experience.

• Experiment and Iterate: Test different configurations to find the best fit for your campaigns.

• Adapt to Audience: Tailor your voice to different audience segments or campaign goals.

Need Help?

For further assistance, please contact your Customer Success Manager or use the support chat where we’ll be happy to help you.