Access and Manage Email Settings

Access and Edit Email Settings

Overview

This guide walks you through every task related to email settings in Alice:

1. Reaching the Settings area

2. Opening the Inbox Management interface

3. Understanding the Inbox Management table and bulk-management controls

4. Associating or editing individual email accounts (including external authentication)

A short demo video is available if you prefer to watch the process first:

Prerequisites

• An Alice account with permission to view Settings and Inbox Management

• Permission to manage team inboxes and email associations

• Any external email account you plan to associate must already exist in the organisation-wide list of available accounts

Step-by-Step Instructions

1. Navigate to Settings

From the Campaigns page, click Settings at the bottom of the left-hand navigation menu.

Expected outcome: you land on the main Settings screen with tabs such as Credits, Team, Integrations and Sourcing.

2. Access the Inbox Management Tab

1. In the Settings header, select the Team tab (if it isn’t already selected).

2. Inside Team, click the Inbox Management sub-tab.

Expected outcome: the Inbox Management table appears, listing every team member and their associated inboxes.

3. Review the Inbox Management Interface

Use this table to:

• View each team member’s email(s)

• See the number of associated inboxes

• Check signature status

• Perform bulk actions with the row check-boxes

• Search inboxes / members

• Click Manage Unsubscribe Link to configure organisation-wide unsubscribe text

4. Associate or Edit an Email Account

1. In the table, locate the user whose inbox you want to update.

2. Click the + icon in the Inboxes column.

3. In the Associate Email Account modal, search or scroll to find the external account you wish to add and click it.

4. The account status changes to Associated. If prompted, follow on-screen OAuth or credential steps to finish authenticating the inbox.

5. Close the modal. The newly-added inbox now appears in the user’s row.

Success criteria:

• The inbox count updates

• (If required) authentication completes without errors

Additional Features & Tips

• CRM Integration: Use the CRM User drop-down in each row to link a mailbox to a CRM profile.

• Bulk Actions: Select multiple rows to remove inboxes, resend signature requests, etc.

• Search: Use the search bar above the table or inside the association modal to locate specific items quickly.

• Manage Unsubscribe Link: Configure a single, compliant unsubscribe link for every outbound email.

• Signatures: The “Signatures added” column helps you track whose signatures are still missing.

Troubleshooting

||| |---|---| |Issue|Resolution| |Inbox Management tab not visible|Confirm your role includes Manage Team permission. If not, ask an admin to upgrade your role.| |Modal does not list the desired email|Make sure the external account was added at the organisation level. If missing, contact an admin.| |Authentication fails|Verify credentials with the provider, retry, or use an incognito window to avoid cached sessions.| |Numbers look off / data missing|Refresh the page. If the problem persists, clear browser cache or report to support.|

Next Steps

After associating an inbox you can:

1. Configure forwarding rules or signatures inside each inbox (click the chevron > to expand a user row).

2. Map the inbox to sequences or campaigns as required.

3. Use Expand All for a bird’s-eye view when performing audits.